ETS - Erb's Technology Solutions, Connecting People with Technology

Women’s Healthcare

  • Cloud Solutions,
  • Managed Service,
  • Mobility

Women’s Healthcare

  • Cloud Solutions,
  • Managed Service,
  • Mobility

Challenge

This large healthcare firm is a modern and progressive facility and had outgrown their existing infrastructure. They had grown so fast that their existing technologies could not keep up with their fast paced environment. Doctors were unable to stay connected, nurses unable to work as quickly as they needed, and office administration was unable to stay as productive. They needed a solid technology provider that could provide solutions that would support their internal applications, systems and most importantly their people and patients.

In order to keep pace with this progressive healthcare organization, ETS provided a comprehensive solution that delivered all hardware, software, networking, wireless, and 24×7 support for zero up-front cost with a simple, flat, monthly fee.

Solutions

As the organization grows, their systems and support can grow with them without unexpected costs, delivering a predictable and reliable Total IT solution.

Goals/Critical Factors

  • Modernize the infrastructure to allow for rapid growth
  • Secure the network and achieve federal compliance
  • Affordable, predictable and high quality 24×7 support

Process

ETS has developed and perfected a robust and comprehensive process for evaluating customer workflows, systems, processes, and work groups and has a long history of providing solutions that streamline operations, reduce downtime, and increase productivity.

Results

ETS worked closely with the healthcare team to identify technology gaps, inefficiencies and security holes and architected a solution that would increase productivity, reduce downtime, deliver support anytime/anywhere and ultimately bring predictable budget and enhanced support to the team.

They have increased their productivity by keeping current with their network infrastructure resulting in efficiencies from the initial check-in at the front desk to the flexibility of keeping all of their Obstetricians and Nurses mobile. Client appointment times decreased by 30% allowing doctors to see more patients per day, increasing revenue significantly overall. They were also able to increase customer service levels significantly for the patients

"I just wanted to take a moment to thank you for the great service performed by Erb's on what has been a most frustrating situation for me. The Dell workstation I had been using to operate my business experienced problems and after several onsite service calls from Dell, they finally decided to replace the system. Before the replacement laptop could arrive, the old one stopped running, bringing my business to a near standstill. I needed to recover some files from the old system and have them installed on the new one, plus there were some networking and printer issues to resolve. Erb's expertly and professionally made all of this happen so I was back up and running again with much less time and frustration than I could have imagined. Thank you for the great service, once again!"