We were able to work together to identify process and workflow gaps and inconsistency in systems which affected their quality of service delivery. Once identified, each area noted for improvement was documented and solutions were implemented to best enhance productivity and streamline operations with a goal to increase quality of service to their member base.
As a result of the collaborative ...
At ETS, Erb’s Technology Solutions, we are focused every day on delivering the best customer experience possible. We love to work hard and play hard and we’ve been delivering quality Computer Technology Solutions since 1961 in the state of Iowa.
The ETS team works with small, medium and large enterprises every day to provide technology solutions designed to assist and streamline their day-to-day operations. Our areas of expertise include Healthcare, Retail, Finance, Manufacturing, State and Local Government, K-12 and Higher Education. We credit our company longevity with being able to evolve the business as necessary over the years in response to changes in technology, and most importantly the needs of our clients. Evolution is part of our culture and we are always looking for new and better ways of doing things to provide our customers with the best possible experience in technology and support.
Founded in 1961 as Erb’s Business Machines and originally owned and operated in downtown Cedar Rapids, we started out selling business equipment like calculators and typewriters. Since then, we have evolved the company to include an extensive line of tech...
