If you ask any attorney, there’s nothing more frustrating than sitting down with a full day of billable work ahead and having your technology fail you. With many small to medium-sized law firms managing their own infrastructure, IT issues typically fall into the hands of the most tech-savvy employee available. But it’s no secret that a lawyer, paralegal, or office administrator is a little out of their element when trying to simultaneously function as an IT professional. Technology is causing time to slip through the cracks, and in an industry where time is money, a better solution needs to be implemented.
This was causing major downtime for their employees and costing the firm money. Not only were systems going down but they were slow and out of date. With no one focusing on technology they were using old devices and their in house software was unable to run efficiently.
The law office had hidden costs associated with technology that could be relieved with Managed IT Services. The customer signed on the spot when the new solution showed the law office that they would actually save time, productivity, and efficiency by transferring the risk and responsibility of IT.
ETS assessed the current environment including all hardware and security protocols, identifying all items that needed upgraded and standardized. We implemented a stronger password management policy, and provided cyber-security training for all employees. New hardware was installed as well as a backup disaster and recovery plan.
Overall, the firm saved $2,200 a month by implementing Managed Services. Their virtualized server environment properly protects corporate data. The new solution reduced downtown by retiring aging equipment and the need for IT support. When support is needed one call to the ETS HelpDesk results in a speedy resolution. Employees are happier and more profitable.